International Patient Services

Documents Required
  • Original Test reports, X-ray films and a record of medical history
  • A list of medications

Accommodation, Travel & Foreign Currency:
  • Visas and Customs - Each country has its own visa and custom regulations. It is the responsibility of the patient and attendants to adhere to the protocols.
  • Ground Transportation - We also provide assistance in finding a shuttle, hiring a car or choosing any other mode of transportation within the city.
  • Assistance in arranging accommodation at hotels or guest houses in the vicinity, local travel and foreign currency exchange is provided by our customer care

Financial Information:
  • The Finance Manager or Insurance Coordinator can be contacted for information regarding cost of services at the hospital
  • All international patients need to deposit the appropriate amount quoted at the time of admission
  • In case of fund transfers to the hospital account, the customer care should be contacted

Insurance:

The hospital offers cashless facility to patients who would like to avail medical services through insurance agencies. For further information the Insurance Coordinator can be contacted

Language Interpretation:
Language interpreter service is made available on advance request

Made to Order Cuisine:
Special diet will be arranged to suit the requirements of international patients. The kitchen is staffed with well-trained chefs who cater to a variety of cuisines. Companion's meals are available through Café Columbia.

Discharge of Patients and Bill Settlement:
  • Discharge process is initiated only after the Consultant deems the patient fit for discharge and completes the discharge summary
  • It takes approximately two hours to process the discharge and prepare the final bill
  • On confirmation of discharge, documents, medication and formalities pertaining to the final bill will be processed.
  • We accept payment via all major credit cards, traveller's cheque, wire-transfer and cash
  • The discharge summary including drug prescription, investigation reports and medicines will be handed over to the patient
  • The consultant, on request may issue a medical certificate

Pending Reports:
During the time of discharge, please ensure that you collect all investigation reports. Reports that are not available at the time of discharge can be collected later from the main reception counter

Gratuities
The patient or family should not extend gratuities such as money or gifts

Corporate office

Cygnus hospitals
Ground floor, Enkay Center
Udyog vihar phase - 5
Gurgaon - 122001
Email ID: info@cygnushospitals.com

PATIENT ASSISTANCE HELPLINEs

Cygnus Dwarka : 011 45550000

Cygnus Nangloi : 8750060162

Cygnus Sonipat : 8818002681

Cygnus Panipat : 0180 4015877

Cygnus Karnal : 0184 4020454

Cygnus Safdarjung : 011 42505050

Cygnus Bahadurgarh : 01276 236666

Cygnus Kurukshetra : 01744-270567

Cygnus Bathinda : 9888010753

Cygnus Rama Vihar : 9999655255

Cygnus Tohana : 8221000303-305

Cygnus Kaithal :